Remote incident triage for Canadian businesses

Site or email down?Find the cause today.

Fixed-scope remote triage for DNS, SSL, VPS, web-server and email-routing incidents.

01 / FIT

A focused first response when the failure is unclear.

Use this service when a live site, certificate, server route or business email stops behaving as expected.

02 / SCOPE

One remote triage session, up to 90 minutes, after fit, cleared payment and required access are confirmed.

01
Verify the symptom
Check public DNS, certificate, HTTP and mail-routing signals to reproduce the reported failure.
02
Isolate the likely layer
Separate registrar, DNS, hosting, web-server, application and email-provider causes.
03
Apply one safe correction
Make one reversible correction when the cause is clear, access is authorized and risk is controlled.
04
Deliver written findings
Receive the observed cause, work performed, remaining risk and the next recommended action.

03 / PROCESS

Share the affected domain, provider and what changed. Never send a password or MFA code.

You receive written scope and payment instructions for e-Transfer or PayPal.

Use temporary, least-privilege access only when the agreed diagnosis requires it.

Get a concise incident summary, safe change record and next action.

04 / OPERATOR

Yohanan Moraes brings professional cloud and technical support experience across Linux, DNS, SSL, VPS, Nginx, Apache, networking and Windows systems.

Support is available in English, French and Portuguese. Work is performed remotely from Montréal using written scope and controlled access.

05 / REQUEST

No credentials are collected by this form. Submission opens a prepared email in your email app.

Fixed-scope triage CAD 149 Before applicable sales tax