Send the symptom
Share the affected domain, provider and what changed. Never send a password or MFA code.
Remote incident triage for Canadian businesses
Site or email down?Find the cause today.
Fixed-scope remote triage for DNS, SSL, VPS, web-server and email-routing incidents.
- Fixed fee
- CAD 149
- Focused session
- Up to 90 min
- Delivery
- Written findings
01 / FIT
A focused first response when the failure is unclear.
Use this service when a live site, certificate, server route or business email stops behaving as expected.
- 01 Domain no longer reaches the correct website
- 02 Browser shows an SSL or certificate warning
- 03 Website returns 4xx, 5xx or timeout errors
- 04 Business email stops sending or receiving
02 / SCOPE
What CAD 149 buys
One remote triage session, up to 90 minutes, after fit, cleared payment and required access are confirmed.
- 01Verify the symptom
Check public DNS, certificate, HTTP and mail-routing signals to reproduce the reported failure.
- 02Isolate the likely layer
Separate registrar, DNS, hosting, web-server, application and email-provider causes.
- 03Apply one safe correction
Make one reversible correction when the cause is clear, access is authorized and risk is controlled.
- 04Deliver written findings
Receive the observed cause, work performed, remaining risk and the next recommended action.
03 / PROCESS
Access stays controlled
Confirm fit and payment
You receive written scope and payment instructions for e-Transfer, PayPal or direct deposit. A void cheque is shared privately with a verified accounts-payable contact only after scope approval.
Grant limited access
Use temporary, least-privilege access only when the agreed diagnosis requires it.
Receive the result
Get a concise incident summary, safe change record and next action.
04 / OPERATOR
Technical support without the agency overhead.
Yohanan Moraes is a Cloud Support Consultant in OVHcloud Public Cloud, working across OpenStack compute, storage and networking, with earlier OVHcloud experience supporting Bare Metal, VPS, Linux and network incidents.
Support is available in English, French and Portuguese. Work is performed remotely from Montréal using written scope and controlled access.
F-01 / PUBLIC WORK SAMPLE
Support triage task + scoring rubric
A fictional, self-initiated exercise showing evidence checks, safe routing, critical-failure rules and objective scoring.
Open the two-page PDF R-01 / RECRUITER-READY PROFILE Cloud Support Consultant | Network + systems resumeOne-page profile covering Public Cloud, OpenStack, Linux, Windows Server, virtualization, networking and bilingual incident work.
Open the one-page PDF05 / REQUEST
Describe the failure. Get a fit decision first.
No credentials are collected by this form. Submission opens a prepared email in your email app.
Fixed-scope triage
CAD 149
Before applicable sales tax