Email, website form, shared inbox or help desk. The audit follows one source through one destination and one human review point.
Find where support requests get stuck.
I review one support intake path and deliver a current-state map, three prioritized improvements, proposed routing rules and an implementation recommendation within 24 hours.
CAD 99Fixed audit fee
24 hoursAfter payment and complete inputs
100% creditToward the CAD 290 sprint for 7 days
No system accessPublic evidence and your description only
One messy workflow, mapped first.
This audit is for teams losing time between a new request and the person who should handle it.
Slow sorting
Every request is read manually before it reaches the right owner.
Uneven replies
Useful context is missing and response quality changes by operator.
No safe handoff
Automation exists, but there is no clear approval, exception or rollback path.
See the analysis before buying.
This local demonstration uses example data. It shows the type of classification and routing logic reviewed in the audit, not a live customer system.
Website unavailable after DNS change
Customers receive a connection error. The DNS record changed about twenty minutes ago.
- ClassifyAvailability incident
- PrioritizeUrgent review
- PrepareDraft checks and acknowledgement
- HandoffTechnical owner with human approval
Your audit identifies the rules, exceptions and review point worth implementing first. Implementation is quoted only after you approve the recommendation.
A decision-ready audit, not a generic checklist.
Included
- Current-state map for one intake path
- Three prioritized workflow improvements
- Proposed routing, priority and exception rules
- Human-review and rollback requirements
- Implementation recommendation and next-step scope
Kept outside the audit
- Access to your production systems
- Workflow implementation or software setup
- Regulated or highly sensitive data
- Licences, API fees or custom development
Built from support work, not AI theatre.
Yohanan Moraes is a Cloud Support Consultant focused on incident isolation, clear handoffs and practical customer communication.
The audit recommends automation only where it can be tested, reviewed and explained. It does not use employer systems, customer records or confidential procedures.
Review technical backgroundRequest the fixed-scope audit.
I will confirm fit and the exact intake path in writing before sending payment instructions. Requesting a scope review does not create a charge or commitment.
- Describe one intake path Name the entry point, who handles it today and one recurring bottleneck. Use an anonymized example if helpful.
- Confirm scope and payment I reply in writing with the exact path covered. If it fits, you choose e-Transfer, PayPal or direct deposit.
- Receive the audit pack The 24-hour window begins after payment and the agreed inputs are complete.
CAD 99
Paid upfront after fit confirmation. The full fee is credited toward the CAD 290 implementation sprint when reserved within seven calendar days.
Payment options: e-Transfer, PayPal or direct deposit after fit confirmation. A void cheque is shared privately with a verified accounts-payable contact only after scope approval.